Troubleshooting

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[edit] Hardware doesn't work

  • For servers, check that the Power Distribution Unit outlet is turned on.
  • If a new line card doesn't work, check that it has enough memory. The OSM-1OC48-POS cards need at least 128M.

[edit] Website and Server down

/cs/research/networks/netlab/hanas_site/
goes down,
contact help at cs caltech dot edu
or for version control fowllow the links on
http://sysadminhelp.cs.caltech.edu/index.php?option=com_content&task=view&id=53&Itemid=30

[edit] Cooling system interruptions

If the Lab cooling system goes down, take the following precautions:

When cooling is restored, follow the procedure below

[edit] printk() is very slow

If kernel functions that print a lot of debugging information are going very slowly, and the kernel is running on a machine where the console is redirected to a serial port (e.g., for the console server), see console server#Caveats

[edit] New kernel doesn't boot

  • Use the console server to see the boot messages, without having to go into the lab
  • If the problem is DHCP or NFS
    • check /var/log/messages on wil-ns, and run tcpdump on wil-ns
    • Look for icmp packets, like "unreachable".
    • check that the mount daemon is working on WiL-NS

[edit] See also

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